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Customer Care

Please don’t hesitate to write us with any enquiries at: customercare@teklafabrics.com

Shipping and delivery

The following shipping rates will be applied depending on your shipping destination.

Shipping rates & delivery time to DENMARK:
GLS courier service- Free
Standard delivery time 1-2 days.

Shipping rates & delivery to other countries within EU:
GLS courier service – Free.
Standard delivery time: 2-4 days

Shipping rates & delivery time WORLDWIDE:
GLS courier service – 25 €

Standard delivery time 3-6 days. Packages are delivered DDU (Door Delivery Duty Unpaid) and may be delayed in customs.

For express delivery, the price varies per location of shipping address. The price will show when express shipping is selected.

PLEASE NOTE: All orders within EU will include 25% VAT (DK Tax) charged on them - the Danish VAT of 25% is deducted on international orders (outside EU).

Please note that depending on your order and country, you will be liable to pay local taxes and duties on receipt of your order, for which Tekla ApS cannot accept liability. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted the amount refunded to you.

Order status

You can always reach out for a status on your order. Please contact customercare@teklafabrics.com and include your order # as a reference.

The tracking number for your shipment will be included in the invoice email once the order is shipped.

Pre-Orders

All pre-orders are subject the same terms as regular Orders, cf. Terms.

Furthermore, when purchasing a product on Pre-order, the payment is fully captured when placing the order. The Customer has full refund rights prior to the pre-order being shipped. Shipment is processed when the Customer receives the invoice for the pre-order and tracking number.

Hereafter, the standard return rights applies to the pre-order.

Returns

Tekla gladly accept returns but no later than 14 days from the date of receipt. Items should be returned new, unused, and with all Tekla tags.

Tekla will refund the full amount of the returned products, and cover the cost of the return (shipping) – all other expenses are covered by the customer.

Please act according to the return guidance on the note included in the package. Otherwise, you can always contact customercare@teklafabrics.com to arrange the return of the product(s).

Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.

You are liable for a possible deterioration of the items value caused by you in the way of trying the item. You may try the item in the way you would in a shop without causing any sort of deterioration. If the item is used in any other way than described in the above we consider the item as used and you will lose your right of return partially or completely.

As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items, less any taxes or import duties incurred. The original shipping charges will not be refunded.

Please note that it can take up to 10 business days for the refund to appear in your account. We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent.

If you wish to exchange your purchase to a different size or style please do so by placing a new order on our webshop.

Items must be returned to the following address:

Tekla
C/O: Prime Cargo
Greve Main 17
2670 Greve, Denmark

Att.: Return & Exchange