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Terms & Conditions

General Information

www.teklafabrics.com.com (in the following also named the "Website") is provided by Tekla ApS with the registered address:

Tekla ApS Vestergade 18B, 1 1456 Copenhagen K Denmark CVR No. 37859095

If you experience any problems with the website or your order placed on the website, please contact Customer Service.

Tel.: +45 287 287 03 - phone hours from Monday to Friday 10am - 5pm Email: customercare@teklafabrics.com.com

Right of Withdrawal (consumer only)

You have the right to withdraw from your purchase without giving any reason within 14 days after delivery.

To exercise the right of withdrawal, you may use the return guide included in your parcel. The withdrawal deadline is met if you proceed with the return within your notice of withdrawal before the period has expired. Read more about returns here.

Payment

We accept the following means of payment:

  • Mastercard

  • Dankort/VISA

  • Visa Electron

  • Maestro

  • MobilePay (offered to customers in Denmark)

  • Klarna invoice (offered to customers in Sweden with delivery to service point and to customers in Germany with delivery to home address))

Your payment will be charged to the means of payment you have selected when your goods leave our warehouse for delivery.

Order & Delivery Policy

Shipping & Delivery

We currently ship to the following countries:

  • Denmark (1-2 days)

  • EU + Norway & Switzerland (2-3 days)

  • USA & Canada (2-4 days delivery, express shipping)

  • Japan, South Korea, Singapore & Hong Kong (2-4 days delivery, express shipping)

  • Australia & New Zealand (2-4 days delivery, express shipping)

Please don’t hesitate to write us with any enquiries at: customercare@teklafabrics.com

We want to make sure you feel safe and that you have all the information you need to make sure you get the products you desire - ask us anything you want.

Status

You can always reach out for a status on your order. Please contact customercare@teklafabrics.com and include your order # as a reference.

The tracking number for your shipment will be included in the invoice email once the order is shipped.

Tekla reserves the right to accept, refuse, cancel or hold any order you place with us. Once we’ve received your order, you’ll receive an order confirmation email that indicates the order number and contains information about the details of your order.

By submitting an order, the customer accepts full responsibility for having checked that all the colors of the chosen product/s AND the size are correct. Every submitted order shall be considered final.

For further info on Shipping Rates, Returns and Pre-Orders - please see Shipping & Delivery.

Copyright

Imitation may be the sincerest form of flattery, but that doesn’t mean you can take any of our intellectual property. All of the content that appears on the website, including without limitation all designs, illustrations, icons, photographs, video clips and written materials, as well as the compilation of the website, products, and other materials, are the exclusive property of Tekla ApS and are protected by Danish laws.

Force Majeure

We are not responsible for delays or failure to meet our obligations in relation to the Terms & Conditions, if the delay or the non-compliance is due to events beyond our control.

Website Updates

We do our best to update the website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.

Important Information

Tekla's Terms & Conditions may be updated from time to time (e.g. to reflect changes in technology, our business model, our system capacity or changes to relevant legislation and regulations), so we therefore ask you to accept our Terms & Conditions each time you are make a purchase from the Website. You will not be given notification of any such changes. The Terms & Conditions that were applicable and that you accepted when you made your purchase will be the Terms & Conditions that apply to your order.

Any contracts concluded between us using these Terms & Conditions are governed by Danish law. Any dispute, which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark.

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