Frequently Asked Questions (FAQs)
Holiday
For delivery by 24 December, please place your order by the following dates:
– 2pm CET 20 December for shipments to Denmark
– 2pm CET 17 December for shipments to ROW with economy delivery
– 3pm CET 18 December for shipments to ROW with express delivery
The warehouse is closed 24, 25, 26 and 31 December and 1 January. Orders will not be processed or shipped during this period; longer processing times are expected.
We offer complimentary gift wrapping on all orders, excluding products listed below.
Gift sets and kids’ products (excluding bathrobes and down) are packed and delivered in gift boxes.
Adult bathrobes and sleepwear sets of long-sleeved shirts and pants are packed and delivered in gift folders closed with a ribbon.
Sateen sleepwear sets are packed and delivered in an exclusive sateen pouch.
All other products are delivered with unpacked gift bags with ribbon closures to be used at your own discretion. This is to maintain the bag's shape and allow for personalisation. Gift bags are selected according to the size of the order. To receive multiple gift bags, please order products separately.
To receive gift wrapping, please select “Add complimentary gift wrapping” at checkout. Gift sets are automatically packed in gift boxes. Gift wrapping cannot be added after an order is placed.
The following products cannot be gift wrapped:
– Down duvets and pillows
– Bedspreads
– Blankets
– Table cloths
– Shoes
– Kids down sets
– Kids bathrobes
– Down socks
– Beach bags
– Down sock covers
– Tekla / Auralee robe coat
– Tekla / Auralee down jacket
Returns on all orders placed between 11 November-25 December are extended until 31 January.
If you wish to return a purchase, use the “Create return” feature located at the bottom of the website. Enter your order number, the email address used for the purchase and your postal code.
If you prefer to exchange a product, please contact us and we will be happy to assist.
If you have any further questions or need assistance, please let us know.
Gift sets must be returned or exchanged in their entirety and their original packaging. It is not possible to return or exchange individual products within a gift set.
Ordering
Once your order has been shipped from our warehouse, you will receive an email with an invoice and a tracking link so you can follow your package. Shipping days count from when the order has left the warehouse.
If you have not yet received this email, contact customercare@teklafabrics.com. Please attach your order number or order confirmation in your email. Our customer care opening hours are Monday-Friday 9am- 5pm (CET+1).
If you have an account within teklafabrics.com, you will be able to find tracking numbers for each order that has been shipped under the 'Order history' section.
We accept Mastercard, Dankort/VISA, Visa Electron, Maestro, and Klarna invoice. In addition to that, we also accept contactless payment methods such as Apple Pay, Google Pay, Mobile Pay and PayPal.
Please note some payment methods are subject to local availability.
We know sizing can be tricky – so we try our best to guide you towards the best possible fit for you and your home across our product range. On each product page, if relevant, you will find a size guide that can assist in finding the right bathrobe, sleepwear or bedding for you or your bed. You may also find the size guide here.
As a rule of thumb, our bathrobes and sleepwear are designed for a comfortable and relaxed fit. If you’re looking for a closer fit we recommend choosing one size smaller than your usual size. If you are still unsure, please do not hesitate to reach out to sizing@teklafabrics.com.
Our customer care team can assist with changes to your order, such as the delivery address, size or colour, provided it has not yet been dispatched. While we will strive to accommodate your request, changes cannot be guaranteed. Once dispatched, no further changes can be made, and exchanges must be processed after delivery. For assistance, please contact our customer care team.
Discount codes can be applied when viewing your cart or in the checkout process in the field: 'Add gift card / promo code'. Please note that there are exclusions on what products are eligible for discounts.
Please note that discounts cannot be applied after the order has been placed and discounts are not possible to combine.
USA: It is important to note that orders above $800 USD may incur custom and import fees upon arrival from Europe. Please select "Yes, split my order." during checkout to avoid additional import fees.
Canada: Prices are excluding VAT. Please note that additional import and custom charges might apply.
South Korea: An FTA Agreement invoice will automatically be added to your purchase.
Account
A Tekla account offers ease and organisation. You are able to view your order history, track your orders, create a wishlist and manage your personal preferences. Creating an account will also allow you to speed up the checkout and returns process.
Returns
We are pleased to assist with any returns, granted it is no later than 30 days from the day you received your parcel. Please follow online guidance in the return portal to proceed with your return and purchase a return label, as return labels are not included as a part of the order.
You are also welcome to send the items directly back to us via your choice of carrier. Please select a home delivery option and send your parcel to:
Link Logistics
Att: Tekla Fabrics
Vallensbækvej 51-53
2605 Brøndby
Denmark
Please note that the products are your liability until they are safely received back at our warehouse. The products returned should not be used or have any damage and must be returned with original tags, packaging along with a return invoice. In addition to that, costs associated with returning items will be deducted from the refund.
For orders placed in Denmark, you can also process your return in our store at Vognmagergade 7, opening hours can be found on the store page. Please bring your order number in order for us to process the return.
Yes, you may return the full order or part of the order. Please follow the guidance for returning the items via Returns portal.
We are also happy to assist with a return if you are not satisfied with your order no later than 30 days from the day you received the order.
Please contact customercare@teklafabrics.com if you need assistance in arranging the return.
We are happy to assist you with an exchange of your items, up until 30 days after receiving your order.
Please contact our customer care to arrange for an exchange. For orders placed in Denmark, we also offer exchanges in our store at Vognmagergade 7, opening hours can be found on the store page. Please bring your order number in order for us to process your exchange.
Please reach out to our customer care to arrange your exchange.
When arranging exchanges, we cover the cost of the return shipping so that you will only pay for the shipping of the new products. Moreover, additional products can be added to your exchange.
For orders placed in Denmark, we also offer exchanges in our store at Vognmagergade 7, opening hours can be found on the store page. Please bring your order number in order for us to process your exchange.
Products returned should not be used or have any damage and must be returned with original tags and packaging.
For orders placed in Denmark, we offer exchanges and returns in our store at Vognmagergade 7, opening hours can be found on the store page. Please bring your order number in order for us to process your exchange or return.
You can also exchange an order by reaching out to our customer care team. Tekla Copenhagen can currently not offer exchanges or returns on international orders.
As soon as we have received and accepted your return, your refund will be issued to the credit card that was initially used to place the order.
Please allow up to 10 business days for our warehouse to process your return and refund.
Tekla will refund the full amount of the returned products – all other expenses related to returns or exchanges are covered by the customer.
Deliveries
We primarily use GLS, PostNord, DHL, FedEx and UPS depending on the country. Please refer to the Shipping and delivery guide to find the details for your country here.
Armenia, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Macao, Malta, Mexico, Monaco, The Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom and the United States.
Packaging
In many places, including the US and countries in the EU and UK, Tekla packaging can be recycled, although we recognise this can be challenging due to varying recycling systems. We’re taking steps to improve this by using widely recyclable mono-materials and adding recycling instructions to all packaging.
While we work towards this goal, you can find instructions for recycling our current packaging here.
Dust bags: Our dust bags are made from 100% cotton and can be recycled with textiles – check with your local authorities for proper recycling facilities. However, we recommend keeping and reusing our dust bag to store products like bedding, as this can help keep your Tekla pieces in good condition.
Bedding boxes: Our bedding boxes are made from FSC-certified card and can be recycled with card.
Bedding envelopes: Our bedding envelopes are made from FSC-certified wood and can be recycled with paper.
Hang tags: Our hang tags are made from FSC-certified paper and can be recycled with paper.
Shipping bags: Our shipping bags are made from recycled polyethylene and can be recycled with soft plastics.
Poly bags: Our poly bags are made from biodegradable plastic and can be recycled in a home compost bin depending on local recycling conditions – check with your local recycling provider if your home compost is taken to an industrial composting facility. If it isn’t or you are unsure, dispose of these poly bags with general waste. Do not recycle with conventional plastic.
For more information, please see our responsibility report.
We offer complimentary gift wrapping on all orders, excluding products listed below.
Gift sets and kids’ products (excluding bathrobes and down) are packed and delivered in gift boxes.
Adult bathrobes and sleepwear sets of long-sleeved shirts and pants are packed and delivered in gift folders closed with a ribbon.
Sateen sleepwear sets are packed and delivered in an exclusive sateen pouch.
All other products are delivered with unpacked gift bags with ribbon closures to be used at your own discretion. This is to maintain the bag's shape and allow for personalisation. Gift bags are selected according to the size of the order. To receive multiple gift bags, please order products separately.
To receive gift wrapping, please select “Add complimentary gift wrapping” at checkout. Gift sets are automatically packed in gift boxes. Gift wrapping cannot be added after an order is placed.
The following products cannot be gift wrapped:
– Down duvets and pillows
– Bedspreads
– Blankets
– Table cloths
– Shoes
– Kids down sets
– Kids bathrobes
– Down socks
– Beach bags
– Down sock covers
– Tekla / Auralee robe coat
– Tekla / Auralee down jacket
Product care
We recommend washing all of our products at low temperatures with sustainably-made detergents to protect the environment. More detailed care instructions for specific items can be found in the Product Care page.
We have designed our products to be enjoyed for decades to come. Therefore, we encourage our customers to treat their pieces with care and consideration.
We recommend washing all of our products at low temperatures with sustainably-made detergents to protect the environment. We also recommend that you opt for air drying over tumble drying in order to preserve the fibres of the items. More detailed care instructions for specific items can be found in the Product Care section of our website.
Natural fibres like those used in all of our products change shape with time. This is a normal part of a natural product’s lifespan. However there are steps you can take to minimise any changes.
The way you wash and dry your products affects how the natural fibre reacts. For optimal care, we recommend washing on low temperatures with a gentle detergent followed by air drying to preserve the materials.
If you are experiencing shrinking, we recommend shaking the product right after washing and pulling its edges to bring it back into shape while wet, then allowing it to air dry.
Your purchase is covered by the Danish Sale of Goods Act, granting you a 24-month right to complain. This means that you can either have a faulty product(s) repaired or replaced, or receive a refund or reduction in the purchase price depending on the specific situation. Your right to complain is only applicable to defects of the product(s) that were present at the time of delivery and not defects that have occurred as a result of faulty usage or damages made after you have received the product(s).
If you have a complaint regarding faults in your received product(s), including damage incurred in transit, please let us know within a reasonable period from the point where the defect was identified by emailing our customer care service at customercare@teklafabrics.com.
If you are returning faulty product(s), please contact our customer care service at customercare@teklafabrics.com to get a pre-paid return label. If you choose not to use the pre-paid return label (making you responsible for all costs associated with the return) please send the items to:
Tekla
Vestergade 12A, 2nd floor
1456 Copenhagen, Denmark.
When contacting our customer care service, please provide the following:
– your order number
– a description of the fault
– photographs of the fault
If you made your purchase from a stockist, please contact them directly to register your complaint.
Contact
Our customer care is available and ready to assist both via email customercare@teklafabrics.com or phone + 45 5251 2545 / USA +1 (909) 487-2811 from Monday – Wednesday 9am to 8.30pm (CET+1) and Thursday – Friday 9am to 5pm (CET+1).
For current open positions, please see our careers page.
We are always looking to connect with curious and passionate individuals. If you feel that you have something exciting to offer, please don't hesitate to send your resume to careers@teklafabrics.com, telling us why you want to work at Tekla and what you’d like to do. If there is an opening that matches your skills and qualifications, we will contact you.
Locations
Tekla has opened the first store in the centre of Copenhagen, located on Vognmagergade 7. You can read more about the Tekla Copenhagen store here.
Gift cards
If you have purchased a Tekla gift card, we can refund the amount via the credit card used to place the order. If you have received a Tekla gift card, we cannot offer a refund.
Gift cards are not eligible for discount, but the value of a gift card can be used to purchase discounted products.
Gift cards can only be redeemed in the country of purchase. It is not possible to convert the currency.
Gifting
At Tekla, we aim to be as responsible as possible throughout our business operations, including the messages we put out into the world. We encourage mindful consumption as much as possible and do not participate in Black Friday or Cyber Monday sales for this reason.
We offer complimentary gift wrapping on all orders, excluding duvets, pillows and beach towels. Please select “Add complimentary gift wrapping” at checkout. Bathrobes and sleepwear sets are packed and delivered in gift boxes closed with a ribbon. A sleepwear set consists of one shirt and one pair of pants/shorts. If ordering multiple pieces, sleepwear sets will be paired automatically.
All other products are delivered with unpacked gift envelopes with ribbon closures to be used at your own discretion. This is to maintain the envelope's shape and allow for personalisation. Gift envelopes are selected according to the size of the order.
We gladly accept returns of unused products up to 30 days after delivery.