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Frequently Asked Questions (FAQs)

Ordering

Where is my order?

Once your order has been shipped from our warehouse, you will receive an email with an invoice as well as a tracking link so you can follow your package. If you have not yet received this email, please do not hesitate to reach out to customercare@teklafabrics.com and we will chase it up for you. Please attach your order number or order confirmation email to help us locate your order. Please note that our customer service opening hours are Monday-Friday 9AM- 5PM (CET+1).

If you have an account within teklafabrics.com, you will be able to find tracking numbers for each order that has been shipped under 'Order history' section.

What payment methods do you accept?

We accept Mastercard, Dankort/VISA, Visa Electron, Maestro, and Klarna invoice. In addition to that, we also accept contactless payment methods such as Apple Pay, Google Pay and PayPal. 

How can I find my size?

We know sizing can be tricky — so we try our best to guide you towards the best possible fit for you and your home across our full product range. On each product page, you will find a size guide that can assist in finding the right bathrobe, pyjamas or bedding for you or your bed. You may also find the size guide here.

As a rule of thumb, our robes and sleepwear are designed for a comfortable and slightly oversized fit. If you’re looking for a closer fit we recommend choosing one size smaller than your usual size. If you are still unsure, please do not hesitate to reach out to sizing@teklafabrics.com.

How do I cancel or amend my order?

You can always reach out to our customer care team to ask about cancelling your order. Unfortunately if the order has already left our warehouse, the only option is to wait for it to arrive and have customer care help you with a return label.  Please reach out to customercare@teklafabrics.com or give us a call on +45 31 41 11 37 (9AM-5PM CET+1 weekdays) if you need help.

How can I apply a discount code?

Discount codes can be applied in the checkout process in the field: 'Do you have a Promo code?'. Please note that there are exclusions on what items are eligible for discounts. Furthermore, discounts cannot be applied after the order has been placed and discounts are not possible to combine.

I'm ordering from overseas. What do I need to consider?

USA: It is important to note that orders above $800 USD may incur custom and import fees upon arrival from Europe.

Japan: Upon check-out, please enter your address using the English alphabet.

South Korea: Upon check-out, please enter your address using the English alphabet. It is also important to note that an FTA Agreement invoice will be added to your purchase.

Account

Why should I make an account?

A Tekla account offers ease and organisation. It is here you are able to view your order history, track your orders, create a wishlist and manage your personal preferences. What’s more, it will allow you to speed up the checkout and returns process.

How do I create an account?

Navigate to the top right corner of the homepage and click  ‘Login’. You will be prompted to enter an email address and a password — simply click ‘Sign up’ to create an account. You will then be asked to enter your email address and a few more details to complete the registration.

Giftcards

Can I receive a refund for my giftcard?

If you have received a Tekla Gift Card, you have the pleasure of choosing your favourite pieces from our website — how lovely. We do not, however, offer refunds to gift card recipients. 

If you have purchased a Tekla Gift Card, we can refund the amount to you via the credit card originally used to place the order. 

Can I receive a refund for a giftcard that was purchased with another credit card?

Currently, all refunds for gift cards are processed using the credit card originally used to place the order. 

Returns

How to return my order?

We are pleased to assist with any returns, granted it is no later than 14 days from the day you received your items. Please follow online guidance in the Returns section to proceed with your return and purchase a return label.

You are also welcome to send the items directly back to us via your choice of carrier. Please send them to:

Tekla Warehouse C / O Link Logistics Blomstervej 68 8381 Tilst Denmark

Please note that the items are your liability until they are safely received back at our warehouse. The items returned should not be used or have any damage and must be returned with original tags, packaging along with a return invoice. In addition to that, costs associated with returning items will be deducted from the refund.

Can I return a part of the order?

Yes, you may return the full order or part of the order. Please follow the guidance for returning the items via Returns page.

We are also happy to assist with the returns if you are not satisfied with your order no later than 14 days from the day you received the order. Please contact customercare@teklafabrics.com to receive help arranging the return. You are also welcome to send the goods directly back to Tekla via your choice of carrier to:

Link Logistics

Att: Tekla Fabrics

Blomstervej 68

8381 Tilst

Denmark

Please note that the goods are your liability until safely received back in our facilities. The items returned shall not be used or have any damage and must be returned with original tags, packaging along with the return invoice. In addition to that, costs associated with returning items will be deducted from the refund.

How do I exchange an order?

We are happy to assist you with the exchange of your items, given it’s no later than 14 days from the order received date. Please contact customercare@teklafabrics.com for help with the exchange. Once the exchange is registered, you will need to send your items directly back to us via your choice of carrier. Please send them to:

Tekla Warehouse

C / O Link Logistics

Blomstervej 68

8381 Tilst

Denmark

Please note that the items are your liability until they are safely received back at our warehouse. The items returned should not be used or have any damage and must be returned with original tags and packaging. In addition to that, costs associated with exchange of items will be deducted from the refund.

When will I receive my refund?

As soon as we have received and accepted your return, your items will be refunded to the credit card that was initially used to purchase the products, minus any shipping, taxes or import duties incurred. 

Please note that it can take up to 10 business days for the refund to appear in your account.

Deliveries

Which carrier will deliver my package?

We primarily use GLS, PostNord, DHL, FedEx and UPS depending on the country. Please refer to the Shipping & Delivery guide to find the details for your country here.

Which countries do you ship to?

Armenia, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Macao, Malta, Mexico, Monaco, The Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russian Federation, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom and the United States.

Packaging

Is your packaging sustainable?

Our packaging is created from recycled or FSC-certified paper and secured with carbon-neutral tape. Some orders might also come in recycled plastic packaging. For more information, please refer to the Packaging section of our website here.

Can my order be gift wrapped?

We offer occasional gift wrapping around key occasions in the calendar. If gift wrapping is available, you will be able to select it during checkout process. Please tick off the 'Gift wrapping' section to add gift wrapping to your order.

Product Care

What is the best way to wash my Tekla pieces?

We recommend washing all of our products at low temperatures with sustainably-made detergents to protect the environment. More detailed care instructions for specific items can be found in the Product Care page.

How do I care for Tekla products so that they last longer?

We have designed our products to be enjoyed for decades to come. Therefore, we encourage our customers to treat their pieces with care and consideration.

We recommend washing all of our products at low temperatures with sustainably-made detergents to protect the environment. We also recommend that you opt for air drying over tumble drying in order to preserve the fibres of the items. More detailed care instructions for specific items can be found in the Product Care section of our website. 

How do I avoid product shrinking?

Natural fibres like those used in all of our products change shape with time. This is a normal part of a natural product’s lifespan. However there are steps you can take to minimise any changes. The way you wash and dry your products affects how the natural fibre reacts. For optimal care, we recommend washing on low temperatures with a gentle detergent followed by air drying to preserve the materials.  If you are experiencing shrinking, we recommend shaking the product right after washing and pulling its edges to bring it back into shape while wet, then allowing it to air dry.   

Contact

What are your customer service opening hours?

Our customer service is available and ready to assist both via email customercare@teklafabrics.com or phone +45 31 41 11 37 from Monday-Friday 9AM-5PM (CET+1).

How do I join Tekla team?

We are always looking for talented people to join our small team here in Copenhagen. If you feel that you have something exciting to offer Tekla or want to hear about any open positions, please reach out to careers@teklafabrics.com.

Locations

Can I find Tekla in physical stores?

For now, there are no physical Tekla shops — just this webshop. However, we have a number of carefully selected retail partners around the world who have physical locations you can visit. You can see our list of selected retailers in the About section of our website. 

Customer Care
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