Frequently Asked Questions (FAQs)
Once your order has been shipped from our warehouse, you will receive an email with an invoice and a tracking link so you can follow your package. Shipping days count from when the order has left the warehouse.
If you have not yet received this email, contact firstname.lastname@example.org. Please attach your order number or order confirmation in your email. Please note that our customer service opening hours are Monday-Friday 9am- 5pm (CET+1).
If you have an account within teklafabrics.com, you will be able to find tracking numbers for each order that has been shipped under the 'Order history' section.
We accept Mastercard, Dankort/VISA, Visa Electron, Maestro, and Klarna invoice. In addition to that, we also accept contactless payment methods such as Apple Pay, Google Pay, Mobile Pay and PayPal.
We know sizing can be tricky — so we try our best to guide you towards the best possible fit for you and your home across our product range. On each product page, you will find a size guide that can assist in finding the right bathrobe, sleepwear or bedding for you or your bed. You may also find the size guide here.
As a rule of thumb, our robes and sleepwear are designed for a comfortable and slightly oversized fit. If you’re looking for a closer fit we recommend choosing one size smaller than your usual size. If you are still unsure, please do not hesitate to reach out to email@example.com.
Our customer care team can help you change to a delivery address within the same country if you contact them within an hour of placing your order. For all other amendments, like size or colour, you’ll need to wait for your order to arrive before exchanging it. Please reach out to firstname.lastname@example.org or give us a call on +45 31 41 11 37 (9AM-5PM CET+1 on weekdays) if you need help.
Discount codes can be applied in the checkout process in the field: 'Do you have a promo code or a giftcard?'. Please note that there are exclusions on what items are eligible for discounts. Furthermore, discounts cannot be applied after the order has been placed and discounts are not possible to combine.
USA: It is important to note that orders above $800 USD may incur custom and import fees upon arrival from Europe. Please select "Yes, split my order." during checkout to avoid additional import fees.
Japan: Upon check-out, please enter your address using the English alphabet.
South Korea: Upon check-out, please enter your address using the English alphabet. It is also important to note that an FTA Agreement invoice will automatically be added to your purchase.
A Tekla account offers ease and organisation. It is here you are able to view your order history, track your orders, create a wishlist and manage your personal preferences. What’s more, it will allow you to speed up the checkout and returns process.
If you have purchased a Tekla gift card, we can refund the amount via the credit card used to place the order. If you have received a Tekla gift card, we cannot offer a refund.
Gift cards are not eligible for discount, but the value of a gift card can be used to purchase discounted products.
We are pleased to assist with any returns, granted it is no later than 14 days from the day you received your parcel. Please follow online guidance in the Returns section to proceed with your return and purchase a return label.
You are also welcome to send the items directly back to us via your choice of carrier. Please send them to:
Att: Tekla Fabrics
Please note that the items are your liability until they are safely received back at our warehouse. The items returned should not be used or have any damage and must be returned with original tags, packaging along with a return invoice. In addition to that, costs associated with returning items will be deducted from the refund.
Yes, you may return the full order or part of the order. Please follow the guidance for returning the items via Returns page.
We are also happy to assist with the returns if you are not satisfied with your order no later than 14 days from the day you received the order. Please contact email@example.com to receive help arranging the return. You are also welcome to send the goods directly back to Tekla via your choice of carrier to:
Att: Tekla Fabrics
Please note that the goods are your liability until safely received back in our facilities. The items returned shall not be used or have any damage and must be returned with original tags, packaging along with the return invoice. In addition to that, costs associated with returning items will be deducted from the refund.
We are happy to assist you with the exchange of your items, given it’s no later than 14 days from the order received date. Please contact firstname.lastname@example.org for help with the exchange. Once the exchange is registered, you will need to send your items back to our warehouse before your new items will be shipped. Please send them to:
Att: Tekla Fabrics
Please note that the items are your liability until they are safely received back at our warehouse. The items returned should not be used or have any damage and must be returned with original tags and packaging. In addition to that, costs associated with exchange of items will be deducted from the refund.
As soon as we have received and accepted your return, your items will be refunded to the credit card that was initially used to place the order, minus any shipping, taxes or import duties incurred.
Please note that it can take up to 10 business days for the refund to appear in your account.
We primarily use GLS, PostNord, DHL, FedEx and UPS depending on the country. Please refer to the Shipping & Delivery guide to find the details for your country here.
Armenia, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Macao, Malta, Mexico, Monaco, The Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russian Federation, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom and the United States.
Yes, when viewing your cart please tick the 'Gift wrapping' option. Products are automatically packed together. To receive your products individually wrapped, please order them separately.
In many places, including the US and countries in the EU and UK, Tekla packaging can be recycled, although we recognise this can be challenging due to varying recycling systems. We’re taking steps to improve this by using widely recyclable mono-materials and adding recycling instructions to all packaging.
While we work towards this goal, you can find instructions for recycling our current packaging here.
Dust bags: Our dust bags are made from 100% cotton and can be recycled with textiles – check with your local authorities for proper recycling facilities. However, we recommend keeping and reusing our dust bag to store products like bedding, as this can help keep your Tekla pieces in good condition.
Bedding boxes: Our bedding boxes are made from FSC-certified card and can be recycled with card.
Hang tags: Our hang tags are made from FSC-certified paper and can be recycled with paper.
Shipping bags: Our shipping bags are made from recycled polyethylene and can be recycled with soft plastics.
Poly bags: Our poly bags are made from biodegradable plastic and can be recycled in a home compost bin depending on local recycling conditions – check with your local recycling provider if your home compost is taken to an industrial composting facility. If it isn’t or you are unsure, dispose of these poly bags with general waste. Do not recycle with conventional plastic.
For more information, please see our responsibility report.
We recommend washing all of our products at low temperatures with sustainably-made detergents to protect the environment. More detailed care instructions for specific items can be found in the Product Care page.
We have designed our products to be enjoyed for decades to come. Therefore, we encourage our customers to treat their pieces with care and consideration.
We recommend washing all of our products at low temperatures with sustainably-made detergents to protect the environment. We also recommend that you opt for air drying over tumble drying in order to preserve the fibres of the items. More detailed care instructions for specific items can be found in the Product Care section of our website.
Natural fibres like those used in all of our products change shape with time. This is a normal part of a natural product’s lifespan. However there are steps you can take to minimise any changes.
The way you wash and dry your products affects how the natural fibre reacts. For optimal care, we recommend washing on low temperatures with a gentle detergent followed by air drying to preserve the materials.
If you are experiencing shrinking, we recommend shaking the product right after washing and pulling its edges to bring it back into shape while wet, then allowing it to air dry.
Our customer service is available and ready to assist both via email email@example.com or phone +45 31 41 11 37 from Monday-Friday 9AM-5PM (CET+1).
For current open positions, please see our careers page. We are always looking to connect with curious and passionate individuals. If you feel that you have something exciting to offer, please don't hesitate to send your resume to firstname.lastname@example.org, telling us why you want to work at Tekla and what you’d like to do. If there is an opening that matches your skills and qualifications, we will contact you.
For now, there are no physical Tekla stores — just this webshop. However, we have a number of selected retail partners around the world who have physical locations you can visit. You can see the full list of selected retailers on the stockists page.