Terms and conditions
www.teklafabrics.com (in the following also named the "Website") is provided and owned by Tekla ApS (in the following named “Tekla”) with the registered address
Vestergade 12A, 2nd floor
1456 Copenhagen K
CVR No. DK37859095
These sales and delivery conditions (in the following named as the ”Terms”) apply to all purchases of goods at the Website.
If you experience any problems with the Website or your order placed on the Website, please contact Customer Care services.
Tel.: +45 5251 2545 - phone hours from Monday to Friday 9am - 5pm (CET+1)
All rights reserved, Tekla ApS 2023.
You select the product(s) you want to buy and put them in your shopping cart. You can edit the contents of the cart right up to the time of order and you can continuously check the contents and price of the product(s). When you are ready to order, click "checkout" and choose your delivery and payment method. Any extra payments such as shipping or debit card charges is clearly indicated during the check-out process. By submitting an order, you accepts full responsibility for having checked that all the colours of the chosen product(s) and the size(s) is correct. Every submitted order shall be considered final.
When you place an order to purchase a product, you will receive an Order Confirmation by e-mail to show that your order has been received. The Order Confirmation e-mail is an acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, once you have received a 'receipt/invoice' email from us stating that we have dispatched your product and a tracking number. Therefore, Tekla has the right to cancel your order in the event of technical problems, delivery failure, and other similar situations. If Tekla cancels an order, you will be informed hereof and any payment or reservation made using a payment method will be returned/cancelled.
You can pay with the means of payment specified on our Website. At the present, we accept the following means of payment:
Klarna and Sofort invoice (offered to customers in Sweden with delivery to the service point and to customers in Germany with delivery to home address)
Mastercard and Maestro
Mobile Pay (only available in Denmark)
VISA/Dankort and Visa Electron
Your payment will be charged to the means of payment you have selected when your ordered product(s) leave our warehouse for delivery.
We exercise the utmost diligence in accepting and processing your order and we endeavour to dispatch your order in the fastest possible time. Though we aim to deliver within the time frame, the delivery may take longer due to unforeseen events. In the unlikely event, the delivery time exceeds 30 days, you may cancel your order.
You can see what countries we deliver to and the estimated delivery time below. If you cannot see your location listed, unfortunately, that means we do not currently deliver to your country.
We currently ship to the following countries:
Denmark (1-2 days)
EU, UK, Norway & Switzerland (2-3 days)
USA and Canada (2-4 days delivery, express shipping only)
Japan, South Korea, Singapore and Hong Kong (2-4 days delivery, express shipping only)
Australia and New Zealand (2-4 days delivery, express shipping only)
UAE (2-4 days delivery, express shipping only)
Please note that we do not deliver to P.O. boxes.
Please don’t hesitate to write to us with any enquiries at: email@example.com
We want to make sure you feel safe and that you have all the information you need to make sure you get the products you desire - ask us anything you want.
You can always reach out for a status on your order. Please contact firstname.lastname@example.org and include your order number as a reference.
The tracking number for your shipment will be sent to you in a separate email once the order is shipped.
Tekla reserves the right to accept, refuse, cancel or hold any order you place with us. Once we’ve received your order, you’ll receive an order confirmation email that indicates the order number and contains information about the details of your order.
By submitting an order, the customer accepts full responsibility for having checked that all the colours of the chosen product/s AND the size are correct. Every submitted order shall be considered final.
All purchases made for gift cards can only be refunded to the originally used payment methods. We do not offer cash refunds if the card is gifted to you.
If you purchase the physical gift card, we do not offer refunds for the additional payments used to issue a physical gift card as these cards are unique and made on request.
All purchases made with gift cards are subject to the same terms and conditions as an order paid with a credit card or one of the standard payment methods listed.
You have the right to withdraw from your purchase without giving any reason within 14 days after delivery. The Right of Withdrawal period starts on the day you received the product(s).
To exercise the right of withdrawal, you may use the return guide included in your parcel. The withdrawal deadline is met if you proceed with the return within your notice of withdrawal before the period has expired.
If you exercise your Right of Withdrawal, we will refund all payments received from you, including delivery costs, without unnecessary delay and in any event no later than 14 days after the date when we received your withdrawal notice. However, if you return the product(s) by using our pre-paid return label, cf. the return guide, the return costs will be deducted from your repayment.
Refunds will be credited through the same method used to make the payment. We expect you to return the items as soon as possible after you have given your withdrawal notice and no later than 14 days after you have changed your mind. We may withhold the repayment until we have received the product(s) or until you have submitted documentation that the product(s) have been returned.
Tekla guarantees a full refund for any returned product(s) in accordance with the section Right of Withdrawal, provided that all product(s) are returned in the same condition they were in upon your receipt. This means the product(s) should not have been damaged, soiled, washed, altered or worn (other than to try the product) and that any labels or tags should be intact.
Costs associated with returning items will be deducted from the refund. You will find more detailed information regarding our return process on the return guide included in your parcel.
Defects and warranty
Your purchase is covered by the Danish Sale of Goods Act, which means, that you have a 24 month right to complaint. This means that you can either have a faulty product(s) repaired or replaced, receive a refund or reduction in the purchase price, depending on the specific situation. Your right to complain is applicable only to defects of the product(s) that were present at the time of delivery and not defects that have occurred as a result of faulty usage or damages made after you have received the product(s).
If you have a complaint regarding faults in your received product(s), including damage incurred in transit, please let us know within a reasonable period of time from the point where the defect was identified by e-mailing our customer care service at email@example.com.
If you are returning faulty product(s), please contact our customer care service at firstname.lastname@example.org to get a pre-paid return label. If you choose not to use the pre-paid return label (making you responsible for all costs associated with the return) please send the items to:
Vestergade 12A, 2nd floor
If the claim is justified, we will refund your reasonable shipping costs incurred when sending the product(s) back to us.
Imitation may be the sincerest form of flattery, but that doesn’t mean you can take any of our intellectual property. All of the content that appears on the Website, including without limitation all designs, illustrations, icons, photographs, video clips and written materials, as well as the compilation of the Website, products, and other materials, are the exclusive property of Tekla and are protected by Danish laws.
We are not responsible for delays or failure to meet our obligations in relation to the Terms and conditions, if the delay or the non-compliance is due to events beyond our control.
We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.
Our Terms may be updated from time to time (e.g. to reflect changes in technology, our business model, our system capacity or changes to relevant legislation and regulations), so we, therefore, ask you to accept our Terms each time you are making a purchase from the Website. You will not be given notification of any such changes. The Terms that were applicable and that you accepted when you made your purchase will be the Terms that apply to your order.
Applicable law and jurisdiction
Any contracts concluded between us using these Terms are governed by Danish law. Any dispute, which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark.