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Frequently Asked Questions (FAQs)

Ordering

Where is my order?

Once an order is shipped from our facilities, you will receive an invoice email with a tracking number, which can be used to locate your order. If you have not received an invoice email or tracking code in your invoice email, do not hesitate reaching out to us via email: customercare@teklafabrics.com . Please attach your order number or order confirmation email as a reference to help us identify your order. Please note that our customer service opening hours are Monday-Friday 9AM- 5PM (CET+1).

What payment methods do you accept?

We accept Mastercard, Dankort/VISA, Visa Electron, Maestro, MobilePay and Klarna invoice.

Do you have any contactless payment methods?

Yes, we offer Mobilepay for customers in Denmark.

How can I find my size?

We know that sizing can be tricky, so we try our best to guide on the best possible fit across our full product range. On each product page, you will find a size guide that will help you understand what bathrobe, pyjamas or bedding is the best fit for you. 

As a rule of thumb, our products are designed for comfortable and slightly oversized fit. If you wish a more tight fit we recommend to choose one size smaller than your usual size. 

If you are experiencing troubles finding out the right size for you or have other suggestions, please do not hesitate reaching out to sizing@teklafabrics.com.

How do I cancel or amend my order?

You can always reach out to our customer care to ask about the possibility to cancel your order. If it has been fulfilled and shipped from our warehouse, the only option is to wait for it to arrive and have customer care help you with a return label. 

Please reach out to customercare@teklafabrics.com or call us at +45 314 111 37 (9AM-5PM GMT+1 weekdays).

Giftcards

Can I receive a refund for my giftcard?

If you have received a giftcard, you have the pleasure of choosing whatever product you feel like, but we do not offer a cash refund on giftcards gifted to you. 

If you have bought a giftcard we can refund the card to the buyer via the credit card used to place the order.

Can I receive a refund for a giftcard that was purchased with another credit card?

Currently we do not offer refunds to other payment methods than the credit card originally used to place the order.

Returns & Exchanges

How to return my order?

We are happy to assist with the returns if you are not satisfied with your order no later than 14 days from the order date. Please contact customercare@teklafabrics.com to receive help arranging the return. You are also welcome to send the goods directly back to TEKLA via your choice of carrier to:

Link Logistics

Att: Tekla Fabrics

Blomstervej 68

8381 Tilst

Denmark

Please note that the goods are your liability until safely received back in our facilities. The items returned shall not be used or have any damage and must be returned with original tags and packaging.

Can I return a part of the order?

Yes, you may return the full order or part of the order. We are happy to assist with the returns if you are not satisfied with your order no later than 14 days from the order date. Please contact customercare@teklafabrics.com to receive help arranging the return. You are also welcome to send the goods directly back to TEKLA via your choice of carrier to:

Link Logistics

Att: Tekla Fabrics

Blomstervej 68

8381 Tilst

Denmark

Please note that the goods are your liability until safely received back in our facilities. The items returned shall not be used or have any damage and must be returned with original tags and packaging.

How to exchange an order?

We are happy to assist you with the exchange of items no later than 14 days from the order date. Please contact customercare@teklafabrics.com to receive help arranging the exchange. Once the exchange is registered, you will need to send the goods directly back to TEKLA via your choice of carrier to:

Link Logistics

Att: Tekla Fabrics

Blomstervej 68

8381 Tilst

Denmark

Please note that the goods are your liability until safely received back in our facilities. The items returned shall not be used or have any damage and must be returned with original tags and packaging.

When will I receive my refund?

As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card that was initially used to purchase the items, less any taxes or import duties incurred. The original shipping charges will not be refunded.

Please note that it can take up to 10 business days for the refund to appear in your account.

Deliveries & Shipping

What are delivery options?

We primarily use GLS, PostNord, DHL, Fedex and UPS depending on the country. Please refer to the Shipping & Delivery guide to find the details for your country.

What countries does TEKLA ship to?

Armenia, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jersey,Kuwait, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russian Federation, Singapore, Slovakia, Slovenia, South Korea,Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States

Packaging

Is TEKLA's packaging sustainable?

Our packaging is either from recycled or FSC certified paper wrapped with carbon-neutral tape. Some orders might also come in recycled plastic packaging. For more information, please refer to the Packaging section

Can my order be gift wrapped?

We offer occasional gift wrapping around the key occasions. If you wish to have items gift wrapped, do not hesitate to contact our customer service via email customercare@teklafabrics.com or phone +45 314 111 37 Monday-Friday 9AM-5PM (CET+1). We cannot promise that we will have gift wrapping available, but if it is, then we will gladly accommodate your request.

Product Care

How to wash my TEKLA collections?

We recommend to wash TEKLA products at low temperatures with sustainably made detergents to protect the environment. More details for specific items can be found on our

How to care for TEKLA products so that they last longer?

We recommend to wash TEKLA products at low temperatures with sustainably made detergents. While most of the products are made to look better with age, we recommend to air products or air dry to prolong the product longevity.

Contact TEKLA

Customer service opening hours?

Our customer service is available via email customercare@teklafabrics.com or phone +45 314 111 37 Monday-Friday 9AM-5PM (CET+1).

Questions regarding career opportunities:

We are always looking for talented people to join our Team in Copenhagen. If you feel that you have something exciting to offer or want to hear if we have any open positions, please reach out to careers@teklafabrics.com .

Physical Locations

Do you have physical stores?

For now we only offer products online only. However, we have a number of carefully selected partners, who have physical locations. Please find more information or reach out to customercare@teklafabrics.com to inquire for more information.

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