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Returns

How to return my order?

We are pleased to assist with any returns, granted it is no later than 30 days from the day you received your parcel. Please follow online guidance in the Returns section to proceed with your return and purchase a return label, as return labels are not included as a part of the order.

You are also welcome to send the items directly back to us via your choice of carrier. Please select a home delivery option and send your parcel to:

  • Link Logistics

  • Att: Tekla Fabrics

  • Blomstervej 68

  • 8381 Tilst

  • Denmark

Please note that the products are your liability until they are safely received back at our warehouse. The products returned should not be used or have any damage and must be returned with original tags, packaging along with a return invoice. In addition to that, costs associated with returning items will be deducted from the refund.

For orders placed in Denmark, you can also process your return in our store at Vognmagergade 7, opening hours can be found on the store page. Please bring your order number in order for us to process the return.

Can I return a part of the order?

Yes, you may return the full order or part of the order. Please follow the guidance for returning the items via Returns page.

We are also happy to assist with a return if you are not satisfied with your order no later than 30 days from the day you received the order.

Please contact customercare@teklafabrics.com if you need assistance in arranging the return.

Can I exchange an order?

We are happy to assist you with an exchange of your items, up until 30 days after receiving your order.

Please contact our customer care to arrange for an exchange. For orders placed in Denmark, we also offer exchanges in our store at Vognmagergade 7, opening hours can be found on the store page. Please bring your order number in order for us to process your exchange.

How do I exchange an order?

Please reach out to our customer care to arrange your exchange.

When arranging exchanges, we cover the cost of the return shipping so that you will only pay for the shipping of the new products. Moreover, additional products can be added to your exchange.

For orders placed in Denmark, we also offer exchanges in our store at Vognmagergade 7, opening hours can be found on the store page. Please bring your order number in order for us to process your exchange.

Products returned should not be used or have any damage and must be returned with original tags and packaging.

Can I exchange or return an online order in the store?

For orders placed in Denmark, we offer exchanges and returns in our store at Vognmagergade 7, opening hours can be found on the store page. Please bring your order number in order for us to process your exchange or return.

You can also exchange an order by reaching out to our customer care team. Tekla Copenhagen can currently not offer exchanges or returns on international orders.

When will I receive my refund?

As soon as we have received and accepted your return, your refund will be issued to the credit card that was initially used to place the order.

Please allow up to 10 business days for our warehouse to process your return and refund.

Tekla will refund the full amount of the returned products – all other expenses related to returns or exchanges are covered by the customer.

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